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Customer Experience (CX) and CRM Solutions

Seize opportunities, engage quickly, and scale anywhere to grow revenue with modern CRM solutions from SAP Customer Experience.

Boost revenue with a modern CRM solution

CRM is about more than the front and back office it needs to support an end-to-end experience that fosters relationships, boosts loyalty, and drives revenue. SAP Customer Experience is an integrated suite of industry leading cloud solutions for customer data, CRM marketing, sales CRM, service, and e-commerce that enables you to build better CX, customer service, and customer relationships while growing the bottom line.

Turn market opportunities into bottom-line results

  • Shorten time to market with API-first, headless architecture
  • Reach the right consumers at the right moment and on the right channel
  • Embed analytics for insight-led decisions that enhance customer lifetime value (CLV)

Engage wisely to earn your customers' trust and loyalty

  • Understand customers better with AI-powered insights that drive conversion
  • Communicate with customers on their terms while respecting their privacy and preferences
  • Use smart automation and machine learning to retain and upsell for higher customer lifetime value

Scale and strengthen your business with end-to-end operating models

  • Shorten time to market with API-first, headless architecture
  • Deploy end-to-end operations with a clear view of inventory, supply chain, and customer interactions
  • Empower your business with a strong CRM platform that can support any growth goal you aspire to reach

About Us

We Are Professional Consultancy Business
Equine Global is a Gold partner of SAP in Indonesia that covers the strategic consulting area. Equine Global’s market coverage includes the Financial Service Industry, Telecommunication, Distribution & Retail, Manufacturing, Energy & resources, as well as Government (public sector), etc.

Why Choose Equine

  • End to end Solution
    Through our service and end to end solutions, which are SAP Business Application Solution, Consultancy, Technology Services, and Managed Services.
  • Equine Methodology
    Equine Methodology is a comprehensive methodology unique to Equine Consulting which covers the entire project lifecycle
  • Business Growth
    Average 50% growth from year 2013 – 2021, based on project number
  • Industry Experience
    Equine has experience and expertise in more than 16 industries to help your organizations growing.


We’ve handled in various Industry
Satisfied Customers
Industry Experiences
Supported SAP Users
Expert Consultant


For more than 6 years, EQUINE GLOBAL has always becoming one of the top SAP technologies adopting partners for their remarkable achievement especially in professionalism, expertise, and business growth. They also could deliver the best implementation and support to the customers. For that, SAP Indonesia awarded EQUINE GLOBAL as The Best Innovation Partner of the Year of 2017. I am proud of EQUINE GLOBAL.
Andreas Diantoro
Managing Director, PT SAP Indonesia
Dwidaya entrusts the implementation of SAP to Equine Global as one of the experienced SAP partners in implementing SAP. Equine Global provides a comprehensive solution to the problems faced by Dwidaya at that time. And in the implementation of SAP, Equine and Dwidaya together formulate the right business process for Dwidaya and other Dwidaya Group Subsidiaries.
Chief Operation Officer, PT Dwidaya World Wide
We are working together with Equine Global since 2015 in SAP implementation project. This project is not only smooth in delivery but also giving so many business benefit we gained today. Equine Global’s team is not only competent but also having dedication and positive motivation in making SAP implementation a successful implementation.

Lita Komalasari
Chief Finance Officer, Paradise Perkasa Group